mjunction helped us in identifying the pain points and requirements of various MSMEs and other stakeholders in coal distribution process. To address the challenges, a customized End-to-End coal eDistribution platform developed and the consumers find it user-friendly and transparent.
MSMC has engaged mjunction to set up a fully automated End-To-End system for eDistribution of coal to MSMEs. The platform would be very easy for customers to transact and the process would be user-friendly with features like online coal allocation, lifting tracking system, eRefunds and complaint handling portal.